What We Offer
European Auto Service in Redmond
Our master technicians specialize exclusively in Audi, BMW, Mercedes-Benz, Porsche, Volvo, and all European vehicles. Below you’ll find detailed information about each service we offer, what’s involved, and why it matters for your vehicle.
Brake Service
Brake pad and rotor replacement, hydraulic system repairs, brake fluid service, caliper service, and ABS diagnostics for all European vehicles.
What we do:
Brake pad and rotor replacement, hydraulic system repairs, brake fluid service, caliper service, and ABS diagnostics for all European vehicles.
What’s included in a brake service:
- Brake pad replacement (ceramic, semi-metallic, or OEM-specification pads)
- Rotor measurement and replacement (we don't resurface—European rotors are engineered for replacement)
- Brake fluid flush and system bleeding
- Caliper inspection and lubrication
- Parking brake adjustment
- Complete system inspection with photo documentation
Why brake service matters:
European vehicles use high-performance braking systems designed for aggressive stopping power. Worn pads can damage rotors, degraded brake fluid absorbs moisture and reduces performance, and seized caliper pins cause uneven pad wear. Regular brake inspections catch these issues before they become expensive repairs.
How often: Inspect every 10,000 miles. Most brake pads last 30,000-50,000 miles depending on driving style.
Common brake repairs by brand:
BMW
Mercedes
Audi
Porsche
Volvo
Diagnostic Service
Comprehensive fault diagnosis using manufacturer-specific diagnostic tools and systematic testing procedures.
What we do:
Comprehensive fault diagnosis using manufacturer-specific diagnostic tools and systematic testing procedures. We identify root causes, not just clear warning lights.
What’s included in a diagnostic:
- Complete system scan (engine, transmission, ABS, airbag, chassis modules)
- Component testing to confirm failures
- Written explanation of findings with recommended repairs
- Live data analysis to verify sensor readings
- Fault code analysis and history review
Why proper diagnostics matter:
Generic code readers can tell you that something is wrong. Manufacturer-specific tools tell you what is wrong and why. A check engine light might show “oxygen sensor fault,” but proper diagnosis reveals whether it’s a failed sensor, an exhaust leak, or a fuel system issue causing incorrect readings.
Common diagnostic scenarios:
- Check engine light diagnosis
- Transmission fault codes and shifting issues
- ABS/stability control warning lights
- Electrical system troubleshooting
- Performance issues (loss of power, rough idle, poor fuel economy)
- Pre-purchase inspections
Suspension Service
Suspension component replacement, bushing service, shock and strut replacement, and complete suspension system evaluation.
What we do:
Suspension component replacement, bushing service, shock and strut replacement, and complete suspension system evaluation.
What’s included in suspension service:
- Shock and strut replacement (OEM or performance equivalents)
- Bushing replacement (control arms, subframe, sway bars)
- Tie rod and steering linkage replacement
- Control arm replacement (upper and lower)
- Ball joint replacement
Why suspension service matters:
European vehicles are engineered for precise handling and ride quality. Worn suspension components create noise, poor handling, uneven tire wear, and can affect alignment. Control arm bushings deteriorate with age, shocks lose damping ability, and ball joints develop play—all compromising the handling characteristics your vehicle was designed to deliver.
Signs you need suspension service:
- Clunking or knocking over bumps
- Poor handling or body roll in corners
- Uneven tire wear
- Vehicle pulls to one side
- Excessive bouncing after bumps
Common suspension repairs by brand:
BMW
Mercedes
Audi
Porsche
Volvo
Engine Service & Repair
Engine diagnostics, timing system service, oil leak repair, cooling system maintenance, turbocharger service, and engine performance restoration.
What we do:
Engine diagnostics, timing system service, oil leak repair, cooling system maintenance, turbocharger service, and engine performance restoration.
Common engine services:
- Timing belt/chain replacement: Critical maintenance to prevent catastrophic engine damage
- Oil leak diagnosis and repair: Valve cover gaskets, oil pan gaskets, rear main seals, oil filter housing gaskets
- Cooling system service: Water pump, thermostat, radiator, hoses, expansion tank replacement
- Turbocharger service: Diagnostics, replacement, wastegate repair
- Carbon cleaning: Direct injection engines accumulate carbon on intake valves
- Head gasket replacement: For overheating-related failures
Why timing system maintenance matters:
Most European engines are interference engines—if the timing belt or chain fails, valves and pistons collide, causing thousands in damage. Timing belts typically require replacement every 60,000-100,000 miles. Timing chains can stretch over time, causing rattling, poor performance, and eventually failure.
Understanding oil leaks:
Oil leaks are common on higher-mileage European vehicles. Gaskets deteriorate with heat cycling. Small leaks aren’t emergencies but should be monitored and repaired before they worsen. We identify the source, explain severity, and provide options.
Common engine repairs by brand:
BMW
Mercedes
Audi
Porsche
Volvo
Transmission Service
Transmission fluid service, DSG clutch replacement, mechatronic unit repair, manual transmission clutch replacement, and transmission diagnostics.
What we do:
Transmission fluid service, DSG clutch replacement, mechatronic unit repair, manual transmission clutch replacement, and transmission diagnostics.
Types of transmissions we service:
- Manual transmissions: Clutch replacement, shift linkage repair, transmission mounts
- DSG/DCT (dual-clutch): Fluid service, clutch pack replacement, mechatronic unit repair, adaptation procedures
- Automatic (ZF, Mercedes 7G-Tronic, etc.): Fluid and filter service, valve body service, torque converter diagnostics
- CVT: Fluid service, chain/belt replacement
Why transmission maintenance matters:
Transmission fluid degrades over time, losing its ability to lubricate and cool. “Lifetime” fluid is a myth—manufacturers use this term to mean “lifetime of the warranty,” not the vehicle. Regular fluid service extends transmission life significantly. DSG transmissions have dual clutch packs that wear like manual clutch discs. Fluid service every 40,000 miles and clutch replacement around 80,000-120,000 miles keeps these transmissions performing properly.
Understanding DSG service:
DSG (Direct Shift Gearbox) and similar dual-clutch transmissions combine manual transmission efficiency with automatic convenience. The dual clutch packs operate in oil and wear over time. Symptoms of worn clutches include: slipping, shuddering during acceleration, delayed engagement, and fault codes.
Common transmission services by brand:
BMW
Mercedes
Audi
Porsche
Volvo
Electrical System Service
Electrical system diagnostics, battery and charging system service, module replacement and coding, lighting repairs, and network diagnostics.
What we do:
Electrical system diagnostics, battery and charging system service, module replacement and coding, lighting repairs, and network diagnostics.
Common electrical services:
- Battery service: Testing, registration (BMW/Mercedes require battery registration after replacement), replacement
- Alternator/starter service: Testing, replacement, wiring repair
- Lighting repairs: Headlight module replacement, ballast and bulb replacement, LED/adaptive headlight service
- Module replacement: ECU, TCU, ABS, airbag, body control modules with proper coding and programming
- Comfort system repair: Window regulators, sunroof repair, central locking, key fob programming
- CAN bus diagnostics: Network communication faults between modules
Why proper electrical service matters:
Modern European vehicles have 30-80+ electronic control modules networked together. These modules communicate constantly, sharing data and controlling every system from engine management to climate control. Generic repair shops often replace parts without proper diagnosis or coding, leading to repeat failures and additional problems.
Understanding battery registration:
BMW and Mercedes vehicles monitor battery health and adjust charging based on battery age and condition. When you replace the battery, the system must be told—otherwise it continues using the old charging profile, shortening the new battery’s life.
Common electrical repairs by brand:
BMW
Mercedes
Audi
Porsche
Volvo
Chassis & Steering Service
Steering system repair, subframe service, and chassis component replacement.
What we do:
Steering system repair, subframe service, and chassis component replacement.
Steering system services:
- Steering rack replacement and repair
- Power steering pump replacement
- Power steering fluid flush
- Tie rod and steering linkage replacement
- Steering angle sensor calibration
Chassis services:
- Wheel bearing replacement
- Hub assembly replacement
- Subframe bushing replacement
Understanding subframe bushings:
Many European vehicles use rubber bushings to mount the subframe (which holds the engine, transmission, and front suspension). These bushings deteriorate with age, causing clunking, vibration, and poor handling. Replacement restores factory ride quality.
Common chassis repairs by brand:
BMW
Mercedes
Audi
Porsche
Volvo
Our Commitment
What to Expect
Free 15-Minute No-Wrench Inspection
Photo and Video Documentation
Same-Day Diagnostics
3-Year/36,000-Mile Warranty
Specialists In
Brands we Service
Schedule Service
OTTO European Repair
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15165 NE 90th St STE D
Redmond, WA 98052 - 425-400-1666
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Monday - Friday
7:30 AM - 5:30 PM
Same-day service available!